Contact Us

If you’re already under the care of our service, you can contact us any time you need advice or support. There’s no need to wait for us to contact you.

We encourage you to get in touch if:

  • Your condition changes, or you experience worsening symptoms.
  • You have a new episode or symptom linked to your condition.
  • You need advice, reassurance or support (please note that we are not an emergency service).
  • If you need urgent medical help, please contact your GP, call NHS 111, or in an emergency, dial 999.

Phone

Call 01493 809977 (Monday-Sunday, 7am-8pm).

Please state that you wish to contact the Community Neurology team, so that your message comes through to the right place.

 

Email

Email neurologyservices@ecchcic.nhs.uk

This inbox is monitored by one of our clinical team alongside their other patient responsibilities. Therefore, please do not expect an immediate response.

Please include your full name, hospital number or date of birth in your email, so we can find you on our system.

 

Patient Liaison Service (PALS)

Our Patient Liaison Service (PALS) is always on hand to advise patients and answer their queries and concerns.

By telephone: 01502 445447
Online form: PALS contact form
By email: PATIENTLIAISON@ecchcic.nhs.uk

 

In writing

Patient Liaison Team
Hamilton House
Battery Green Road
Lowestoft
NR32 1DE 

 

Subject Access Requests

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Feedback

Please get in touch to share your experience of our care, from start to finish. Hearing your views gives us the opportunity to learn and develop our services. You can tell us your experience in any way you like - you can take the NHS Friends and Family Test, email PATIENTLIAISON@ecchcic.nhs.uk or call 01502 445447.